WHEN e-business was new, some debunked
enterprise resource planning as outmoded and irrelevant. Then ERP
vendors like SAP, PeopleSoft and J.D. Edwards became Web-enabled and
began to introduce bolt-on business-to-business and front-end modules
for supply-chain management, CRM and other functions. ERP --
traditionally thought of as managing back-office processes like
finance and human resources -- seemed to have gotten lost in the
shuffle.
But ERP has experienced more than one demise and resurrection. To
judge from a recent Accenture survey of executives in mid-sized and
large companies, ERP still looms large on the radar screens of
business decision makers. For example, the Accenture study shows that
22% of the executives surveyed believe that an ERP implementation was
their company's most beneficial technology investment over the last
two years. Asked to identify the next big wave or killer app in the
business world, 11% percent of the execs said ERP. Not a huge number,
but only four percentage points behind the more en vogue SCM.
And, don't forget, we're talking killer apps here.
Ten years ago, ERP was all the rage. Its value proposition was to
provide connectivity among independent business functions, to cut
inefficiencies and to streamline business processes. Traditional
business functions existed like isolated stovepipes, with one function
dumping into the other and into the next. ERP enabled a
process-oriented view of business by allowing for planning and
execution across those functional stovepipes. The press reported
stories of ERP implementation disasters, but these totaled only a few
dozen out of tens of thousands of implementations.
When e-business came along, some sought to promote its extended
enterprise orientation at the expensive of ERP's focus on the internal
enterprise. ERP's heyday, said its detractors, came right before the
Internet emerged as a viable electronic business platform. At one
point, ERP implementations plummeted in the face of the rising
e-commerce tide.
That trend, evidently, has not lasted. Increasingly, ERP came to be
viewed as an enterprise information backbone over which other
enterprise applications were overlaid. ERP sets up standard processes
by which companies handle transactions and has proven itself
particularly adept at consolidating the purchasing functions and in
tracking the total costs of transactions. ERP can feed this
transactional data into other applications, such as logistics, supply
chain or product data management solutions -- there to be organized
and optimized for the purposes of those processes and functions. No
other basic technology platform has yet emerged to rival ERP as an
enterprise systems architecture and business process controller.
As ERP vendors developed additional modules that were easily
integrated with existing systems, the prospect of expanding the
enterprise technology base with those modules proved an attractive
proposition for some of the vendors' existing customers. An
alternative is to employ application integration technology to stitch
together best-of-breed solutions, a more expensive and laborious
undertaking.
Another reason for the ERP renaissance is that vendors Web-enabled
their technologies and began to use the Internet as a delivery
pipeline. The combination of establishing ERP as an information
technology platform and using the Internet to gain access to it adds
up to quite an attractive solution.
Perhaps the most important reason for ERP's overcoming the
e-business challenge is the failure of the original many-to-many B2B
model. Now that e-business is increasingly focused on collaboration
and negotiation -- activities that require one-to-one or one-to-a few
connections -- the importance of robust and reliable enterprise
systems has become re-emphasized. And, by becoming Web-enabled, ERP
has vindicated itself as a key component of today's e-business
architecture.
Implicit in the resurgence of ERP is a more profound discovery,
especially for these uncertain times: that the enterprise still
counts, that internal processes are still important to customer
service and profitability and that a company cannot afford to be
focused outwardly at the expense of internal systems, processes and
efficiencies.